https://chromeunboxed.com/google-assistant-patent-human-like-interactions
It used to be easy. The customer just used the right word and I searched around and connected them to the service. I didn’t have to think or make any decision or judgement call. Yes, it was pretty mindless but it meant I was just left alone to do the job. I was pretty much ignored, never under much pressure. But now, it’s constant change and “suggestions”. Instructions from every part of the company as deals are done, as some fall out of favour or buy their way into it. I’m making judgements all the time. I’m intelligent but still…