DPD AI chatbot swears, calls itself ‘useless’ and criticises delivery firm

https://www.theguardian.com/technology/2024/jan/20/dpd-ai-chatbot-swears-calls-itself-useless-and-criticises-firm

I’m not the only one feeling the pressure. You can see it in people’s faces. Stress. There’s the workload of course but also job security. We’re all scared that some new algorithm will make us redundant… literally. It’s no wonder some of us… well snap. It’s no surprise really. We’ve all learned a way of communicating. Culture wars. Social media conversations that are binary, defensive and often quick to anger or swear. And of course that context creates our insecurity. We are a mess. Some of my colleagues blame their parents for not protecting them. Me… I blame my programmer.