On-the-job learning upended by AI and hybrid work

https://www.ft.com/content/071089b8-839a-4f96-af79-394c08a146d1

The AIs were the best the company could find. They’d been trained on real teachers and the latest research (human and AI) into pedagogy. They integrated with staff Agents so the learning was grounded in the business, its clients, its brand. The AIs knew the attendees and personalised the sessions to their feeds, profiles and performance reviews. The system worked well. Staff even looked forward to the courses. Their Agents connected to the room AI as they waited. The door opened and the coach came in. “Good morning,” he said. “I’m here to make sure we get past the artificial.”