AI won’t fix the real issue with customer service
https://www.ft.com/content/a3753f62-1efc-4ca3-9934-47ab9994fa87 Someone should make an Agent setting for “exasperation”. It could have eyes that it could roll. It could be able to sigh and shake its “head”. I’m not stupid. I know my Agent isn’t human, can’t feel but it can do a good impersonation if it helps me. It can sound upbeat if I … [Read more…]