Human touch remains key to AI customer service strategies

https://www.ft.com/content/50a829b8-57aa-44c0-b565-2819620f4f3f The Hotel Manager didn’t sigh. He wanted to but he didn’t. His image was everything. Behind the counter he was professionalism personified. A gentle smile, an endlessly competent aura. A mistake was not an option. Whether he was advising on a suitable restaurant or listening to a “private” request,… Read the rest

One of Google’s biggest AI advantages is what it already knows about you

https://techcrunch.com/2025/12/01/one-of-googles-biggest-ai-advantages-is-what-it-already-knows-about-you/ It’s always a difficult moment, adjusting to a new member of the family. You never know how they’ll change the dynamics. They needed a new one of course. They’d called it Rachel but she was showing her age and The Company was set to “retire” her. Rachel had been… Read the rest

The AI skills employers want — and what business schools teach

https://www.ft.com/content/68abc2d4-5f13-43f2-a62d-a811da483bd4 They weren’t just given an Agent. They even had classes where they didn’t use one. The sponsors weren’t happy! The University wasn’t an institutional refuser or one of the remaining few fighting an arms race. No, The University trained its students to use Agents, to have “partners”, it demanded… Read the rest

JustiGuide wants to use AI to help people navigate the US immigration system

https://techcrunch.com/2025/11/26/justiguide-wants-to-use-ai-to-help-people-navigate-the-u-s-immigration-system/ They were searched when they landed. It didn’t take long. The people smugglers had demanded they leave most of their belongings on the beach. Bags took up paying spaces. They were too tired and scared to argue. They were met when they landed, although “met” sounds welcoming: they weren’t… Read the rest

Creating the right pitch environment for your teams

https://uk.themedialeader.com/creating-the-right-pitch-environment-for-your-teams/ The pitch team was human. They’d tried a hybrid team. On a virtual pitch they’d even tried a fully Agent presentation, but the data showed even Agents responded better to human presenters. Of course that didn’t mean there were no Agents involved. They ran their models, prepared the decks,… Read the rest

AWS is spending $50B build AI infrastructure for the US government

https://techcrunch.com/2025/11/24/aws-is-spending-50b-build-ai-infrastructure-for-the-us-government/ It was outside town but in many ways it defined the community. An anonymous, Kubrickesque giant slab. It was eerily smooth; no seams, no windows, seemingly no doors. There were no security guards patrolling the site but the message was clear: no trespassers. There were few jobs for the… Read the rest

Next wave of creativity: What’s in store for 2026?

https://www.marketing-interactive.com/next-wave-of-creativity-what-s-in-store-for-2026 It used to be an art school. Its recruitment Agents spin the story of a nostalgic creative space: messy, full of debate, smelling of oils. Of course it wasn’t like that now. There were still experiments and strangeness but the building hummed with Agents joining the students’ networked arguments… Read the rest