Human touch remains key to AI customer service strategies
https://www.ft.com/content/50a829b8-57aa-44c0-b565-2819620f4f3f
The Hotel Manager didn’t sigh. He wanted to but he didn’t. His image was everything. Behind the counter he was professionalism personified. A gentle smile, an endlessly competent aura. A mistake was not an option. Whether he was advising on a suitable restaurant or listening to a “private” request,… Read the rest